Description
This module explains the 3-tier methodology that makes Critical Risk Management (CRM) effective in the field.
In Forwood One, Critical Controls are verified across three levels of the organization:
Manager
Supervisor
Operator
Each tier looks at the same Critical Controls through a different lens. This does not mean every tier verifies every control for every task. Instead, each tier plays a specific role in confirming that Critical Controls are present, effective, and working as intended.
Together, the three tiers create a triple cross-check to help prevent serious injury and fatality.
Types of Verifications
Typically, there are more Operator Verifications than Supervisor Verifications, and more Supervisor Verifications than Manager Verifications.
This is because operators complete Critical Control Verification checklists before starting work when a task involves a critical risk. Operators are closest to the task and can visually and physically check the work area, tools, equipment, and controls before work begins.
Supervisors provide a second check. They verify that the team understands the risks and that the Critical Controls are in place and effective.
Managers provide a deeper system-level check. They assess whether the Critical Control is properly designed, implemented, and supported by training and competency.
This layered approach helps ensure Critical Controls are checked from the task level, the team level, and the system level.
Tier 1: Role of the Manager
As a Manager, I take ownership of the Critical Risks and Critical Controls at the site.
 | My role is to verify that the control system is working. I look beyond one task and assess whether the Critical Control is effective across the operation. While Operators and Supervisors may verify multiple risks and controls in the field, I focus deeply on selected Critical Controls. This allows me to assess the control across three elements:
If a non-compliance is identified, I ensure an Action Plan is created and followed through. This helps correct the issue, improve control performance, and demonstrate visible CRM leadership to the team. |
 | Manager Verifications may be completed through desktop review, field verification, or both. These verifications help confirm that standards, processes, resources, and training are supporting the Critical Control. |
| Example Manager question for a Confined Space Entry Permit: Is the confined space entry permit complete? |
Tier 2: Role of the Supervisor
As a Supervisor, my role is to verify and support the team.
 | I demonstrate CRM leadership in the field and set the standard for how Critical Controls are checked before work starts. I confirm that controls are in place, effective, and understood by the crew. I also make sure verifications are completed to a high standard. If a Critical Control is missing, ineffective, or cannot be verified, I support the team to stop work, fix the issue, or escalate it when required. A key part of my role is coaching. I help operators understand the purpose of the Critical Controls, how to use the checklists correctly, and when to stop work. By responding positively when the team identifies a non-compliance, I help build a culture where people are confident to speak up and prevent serious injury or fatality. |
 | Example Supervisor question for a Confined Space Entry Permit: Is the Confined Space Entry Permit complete and has it been signed by all personnel who are entering the space? |
Tier 3: Role of the Operator
As an Operator or Maintainer, I am closest to the task.
 | My role is to implement Critical Controls and complete field verification before starting work when a task involves a critical risk. Before I begin, I check that the required Critical Controls are in place, effective, and suitable for the task. If I find that a control is missing, damaged, ineffective, or cannot be verified, I answer "No," record what is wrong, and stop work. If I can fix the issue safely and within my authority, I do so. If I cannot, I escalate the issue to my Supervisor and agree on the next steps before work continues. |
 | Example Operator question for a Confined Space Entry Permit: Is the Confined Space Entry Permit complete, and have you read and signed it? |
Summary
CRM uses three different roles to verify Critical Controls from three different lenses:
Manager: System lens
Supervisor: Team lens
Operator: Task lens
This is the triple cross-check.
Each tier asks different questions about the same Critical Control to confirm it is effective at the task, team, and system level.
The purpose is simple: three tiers working together to protect one team and prevent serious injury and fatality.