Implementing Forwood One across an organisation requires a well-structured training approach to ensure users understand the system, its functions, and their roles in effectively using it. This guide outlines a comprehensive training plan tailored to different roles within your organisation.
If you would like additional support, Forwood has implementation partners available to assist with adoption. They can support your organisation with bootcamps, project management, and coaching to ensure a smooth and effective rollout. For more information, please reach out to your Client Success Manager.
Step 1: Define Training Objectives
Clear training objectives aligned with the organisation's Forwood One goals are essential. These should include:
Understanding the Forwood One framework and its role in critical risk management.
Familiarising users with Forwood One tools and features.
Ensuring all users can complete forms effectively.
Empowering users to utilise Forwood One data for decision-making and compliance.
Step 2: Identify Key Stakeholders and Roles
Different teams require role-specific training:
Managers: Oversee implementation, perform form responses, and analyse compliance data.
Supervisors: Conduct field responses, lead pre-start meetings, and coach operators.
Operators: Implement critical controls, verify checklists, and report risks.
Administrators: Manage user access, assist with other system tasks, and are the first point of support for users on site.
Contractors: Align with site-specific requirements.
Step 3: Develop Training Modules
Forwood provides User Guides and support materials to assist in your Forwood One Training delivery.
Should you require to develop your own company specific materials, you can access the content you need.
Training Packs
Forwood One CRM Fundamentals is a great place to start!
From here you can put together concise training packs for your Managers, Supervisors and Operators.
Step 4: Select Training Methods
Using a combination of training methods ensures maximum engagement:
Instructor-Led Sessions: In-person or virtual training with Q&A opportunities. Note: our Partners can deliver Bootcamps, Senior Leadership Sessions and develop and deliver all training. Please ask your CSM for contact details.
E-Learning Modules: Interactive self-paced courses.
Coaching Support: Coaches support Forwood One operational uses for continual improvement and engagement.
Health Assessments: Regular evaluations to measure effectiveness and understand areas for improvements.
Step 5: Establish a Training Timeline
The Forwood One is an intuitive solution that most people can use with very little training. Once a user is setup and has downloaded the app, they can start completing form responses in the field, even before any formal training.
In parallel, a phased rollout can be conducted to allow for broader user adoption:
Week 1: Awareness sessions and Forwood One introduction.
Week 2-4: Role-specific training and hands-on exercises.
Week 5-6: Practical field verification training.
Week 7+: Ongoing support, assessments, and coaching.
Step 6: Prepare and Maintain a Training Register
Tracking training progress ensures accountability. The register should include:
Workforce members requiring training.
Scheduled and completed training sessions.
Assigned trainers and coaches.
Follow-up coaching sessions and verification activities.
Step 7: Execute Training Plan by Role
Managers
Training Focus: Risk ownership, field verifications, verification scheduling.
Training Approach:
Day 1: Forwood One portal introduction.
Day 2: Supervisor alignment meeting.
Day 3: Conduct first form response.
Day 10: Review response outcomes.
Day 15: Lead in-field coaching session.
Day 20: Report progress and adjust strategies.
Supervisors
Training Focus: Pre-start meetings, field verification, coaching.
Training Approach:
Interactive workshops on risk communication.
Hands-on verification exercises.
Coaching sessions on corrective actions and follow-ups.
Operators
Training Focus: Daily risk management, field verification, accountability.
Training Approach:
Hands-on verification exercises.
Scenario-based role-playing for stop-work authority.
Continuous coaching from supervisors.
Contractors
Training Focus: Forwood One operational-specific requirements.
Training Approach:
Training aligned with client worksite standards.
Coaching provided by site managers.
Step 8: Provide Post-Training Support
Ensuring continued adoption requires ongoing support:
Champions & Help Desk: Dedicated experts provide assistance.
Regular Follow-Ups: Conduct periodic check-ins and feedback sessions.
Resource Library: Maintain manuals, FAQs, and training videos.
Refresher Courses: Schedule periodic updates to reinforce learning.
Step 10: Monitor and Evaluate Training Effectiveness
Training success is assessed through:
Verification Monitoring: Track workforce response activities.
Participation Monitoring: Ensure workforce meet training targets.
Feedback Surveys: Gather insights for continuous improvement.
Performance Metrics: Monitor Forwood One adoption rates and accuracy.
Compliance Audits: Ensure proper Forwood One use in daily operations.
A structured training plan is essential for Forwood One implementation success. By following these steps, your organisation will ensure personnel at all levels understand and effectively apply Forwood One, enhancing risk management and site safety.