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How to resend Welcome Email

Written by Aurora

How to resend Welcome Email

This article relates to situations where a new user (not using Single-Sign-On) has not responded to the initial 'Welcome Email,' which has then expired and a second 'Welcome Email' needs to be sent.

Step 1

Search user’s account from the User List page.

Step 2

Welcome email can only be sent to user with SSO Disabled and Last Login status = “Never”.

Step 3

Click on the Email Icon to resend the Welcome Email.

Step 4

A system message states 'Welcome email successfully sent' on successful resend.

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